Shipping Policy

Last Updated: June 2026

Thank you for supporting Chez Rafter and The Rubbish Rebellion.

Shipping Locations

Orders placed through this website are currently shipped within Australia only.

At this time, international shipping is not available through the website.

Processing Times

Orders are typically processed and dispatched within 2–5 business days.

During busy periods, public holidays, or special promotions, processing times may be slightly longer.

Delivery Times

Delivery times vary depending on your location and Australia Post delivery schedules.

Estimated delivery times are provided as a guide only and cannot be guaranteed.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Any applicable shipping charges will be included in your order total.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Incorrect Addresses

Please ensure your delivery details are correct when placing your order.

Chez Rafter is not responsible for delays or non-delivery resulting from incorrect address information supplied by the customer.

Recipient Contact Details

Australia Post requires an accurate recipient email address or Australian mobile number for most parcel delivery services.

To ensure your order can be shipped and delivery notifications can be provided, customers must supply either a valid email address or Australian mobile number when placing an order.

If this information is not provided, it may not be possible to process and dispatch your order.

Damaged Deliveries

If your order arrives damaged, please contact me within 7 days of receiving your order.

Where possible, please include photographs of:

• The damaged item
• The packaging
• Any visible damage

This will help me resolve the issue as quickly as possible.

Lost Parcels

If your parcel has not arrived within a reasonable time after dispatch, please contact me and I will assist in investigating the delivery.

Contact

For shipping enquiries, please contact:

Chez Rafter

Email: [email protected]