Returns & Refunds Policy

Last Updated: June 2026

Thank you for supporting Chez Rafter and The Rubbish Rebellion.

As a small Australian author business, I take great care in preparing and packaging every order.

Change of Mind

Due to the nature of books, signed products, gift bundles and promotional items, I do not accept returns or provide refunds for change of mind purchases.

Signed books and personalised items cannot be returned for resale purposes.

Please choose carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact me within 7 days of delivery.

Where possible, please include:

• Your order number
• A description of the issue
• Photographs of the item and packaging

I will work with you to resolve the issue as quickly as possible.

Lost or Missing Parcels

If your parcel has not arrived within a reasonable timeframe, please contact me and I will assist in investigating the delivery with the shipping provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Customers are entitled to remedies where products fail to meet consumer guarantees under Australian law.

Refund Method

Where a refund is approved, it will be issued using the original payment method wherever possible.

Contact Me

For returns and refund enquiries, please contact:

Chez Rafter

Email: [email protected]

Website: chezrafter.com.au